Paragon Pump Servicing was called by a client in London, W13 where the main contracting company had left the property with nothing working or installed correctly. The owner had been pumping down both pump stations by hand with a pump they had to purchase from a builder’s merchant. The basement was supposed to be an investment for the client who planned to rent it out.
Report & Diagnosis
We attended an initial survey to access the work required. On attendance, the engineer was shown to the pump stations in the rear lightwell and they were both overflowing. After pumping them down with an overpump, it was soon evident that nothing had been installed/set up correctly and were both full of debris. The drainage was also blocked and the gullies were not draining away. The AlertMaxx2 high level alarms had only been partly installed (incorrectly wired) and had been left running on just the batteries. This was all fed back to the client whilst onsite and via the engineer’s digital report. A visit was booked by the Paragon Customer Care Team for the following week with all the necessary parts required to rectify the job.
Action & Rectification
Paragon attended the property, manned with the necessary parts and sufficient time booked to complete the work to get the basement pump stations fully functional, allowing the client to start using their newly created space.
The pump stations were both emptied again, all the internals removed and both chambers pit cleaned. Once clean, the equipment was re-installed and set up correctly. The alarms were then completely re-wired, initially on temporary supplies and then onto permanent when the electrician had corrected the RCBOs. The drainage team were also in attendance to unblock the rear lightwell gullies, make access and clear out the master bedroom lightwell drainage point and unblock the shower waste.
The client was left extremely happy that she had found Paragon and that everything was now working as it should have been from the start.
Paragon Pump Servicing, finding solutions to problems!