News - London Basement Pump Servicing | Paragon Pump Servicing

Start the year right… Essential Pump Aftercare & Free Coffee in January

The New Year is a great time not just for personal resolutions, but also for getting your home in top shape, especially your basement pump station! A well maintained pump helps prevent costly problems later in the year and keeps your home protected against water damage.

Here at Paragon Pump Servicing, we want to help you start 2026 off strong, with peace of mind, reliable equipment, and a little bonus to brighten the January blues!

Why basement pump aftercare matters

Between routine services, a little regular aftercare goes a long way in keeping your pump station performing well. Here are some helpful tips…

💧 Live in a hard water area (check here)? To avoid a build-up of limescale around the pump, think about having your groundwater pump station serviced more frequently. Our engineer will always recommend the most suitable service interval specific to your equipment. We don’t just rely on computers!

🔋 Got a groundwater pump station with no battery backup? Speak to our Customer Care Team today about installing one to meet the requirements of BS8102:2022 and drastically reduce the risk of flooding during a power outage.

🍳 Is your foul water pump station taking kitchen waste? Speak to our Customer Care Team about our Active Enzyme Pump Station Maintainer fluid, SlickShield. A simple monthly subscription (that you can dose yourself) could avoid nasty blockages and pump related issues caused by fatbergs.

👗 Got a foul water pump station? Try switching to liquid detergent for washing your clothes. This will avoid a potential build-up of powder in the pump station, which could block the pump.

🔎 Did you know… your cavity drainage channels need regular inspection as well as your pump station? They must also be maintained, cleaned and kept free flowing in line with BS 8102:2022 and home insurer’s recommendation. Contact Paragon Pump Servicing today for more information on our Type C CDM yearly camera inspection visit.

🚽 Why not pop over to our Aftercare page and check out our ‘what not to flush’ guide!

Beat the January blues – free coffee for every service!

January can feel like a long month… dark mornings, cold nights, and everyone’s wallets still recovering from the festive season. To help, we’re giving a free coffee voucher with every pump service booked and completed in January! ☕️

That’s right… every customer who books a service this month gets a £5.00 coffee voucher as a small thank you for looking after your home and your pumps. No draw, no waiting, just a little treat for starting the year right!

How to claim your coffee voucher

Book and pay for a pump service in January 2026.
Complete the service with Paragon.
Receive your free £5.00 coffee voucher… it’s that simple! Just note, it can’t be exchanged for cash and/or the coffee shop cannot be chosen (selected by us at time of sending).

Need help with booking your service?

If you’d like to to schedule your next service to keep your pump in top shape, we’re here to help. Reach out to our Customer Care Team, we’re always happy to assist.

Let’s make 2026 a year of reliable pumping and peaceful basements and a few coffees along the way!

Paragon Pump Servicing Celebrates Rising Star Finalist at Pump Industry Awards 2026

Paragon Pump Servicing is proud to announce that pump engineer Tommy has been named a finalist for the Rising Star Award at the Pump Industry Awards 2026, organised by the British Pump Manufacturers Association (BPMA).

In just two years, Tommy has progressed from trainee to Level 2 Pump Engineer, demonstrating exceptional dedication, technical ability, and a genuine passion for the industry. His calm, solutions-focused approach and commitment to delivering the highest standards have made him a valued member of the Paragon team and a trusted professional for customers.

Even during recovery from major surgery, Tommy continued to support the business and its customers, contributing his knowledge, strengthening internal processes, and exemplifying the values Paragon stands for.

Being recognised as a finalist at a national industry awards programme is a significant achievement and reflects both Tommy’s personal journey and Paragon Pump Servicing’s commitment to developing talent and raising standards across the pump industry.

The Pump Industry Awards 2026 finalists represent the very best of the sector, and Paragon is proud to see one of its own recognised among them.

Season’s Greetings 2025

Season’s Greetings from all of us at Paragon Pump Servicing.

As we come to the end of the year, we’d like to thank all our customers, both new and longstanding for your continued support throughout 2025. It’s been a fantastic year, and we look forward to working alongside you again in 2026!

This Christmas, instead of sending hampers to our commercial clients, we have chosen to make donations to Action for Children and Great Ormond Street Hospital Charity, supporting the vital work they do for children and families.

Our office will close on the 19th of December and reopen on the 6th of January 2026. Our engineers will remain on hand 24/7 throughout the festive period and can be reached at help@pumpservicinglondon.co.uk should you need any assistance at all.

We wish you a very peaceful festive period and a Happy New Year. Here’s to 2026.

Delta Membranes Pumps Service London

Basement pump equipment, new and old requires service and maintenance.

Being partnered with Delta Membranes and having engineers specialised in all Delta pump equipment (new and old) allows us to provide you with our five star rated service backed up with first class Customer Care.

Our engineers are highly trained in all Delta pump equipment going back 10+ years and hold vast knowledge in Delta’s new pump equipment currently being released into the basement market.

Having a Paragon Pump Servicing Service Agreement and a Delta Membranes extended five year warranty is a sure way to protect your whole basement waterproofing system, not just the pump station!

If you’re looking to find a service provider for a newly 🆕 installed pump station, then look no further.

If you’re looking to switch 🔁 service providers for an existing pump station, then you’re in the right place!

And… if you’ve never had a Delta Membranes pump service, now may be the best time to reach out to us.

All new customers receive 25% off their first service and if you sign up to a Service Agreement and switch from another service provider, we’ll give you a £50 Amazon voucher. Join our community.

Book a service

Start a service plan

New Small Business of the Year WINNER

We’re super excited to announce that Paragon Pump Servicing are Essex’s new small business of the year!

The Small Business Award s put on a fantastic evening at The Radisson Blu, Stansted which ended up with a win for Paragon in the category that highlights the spirit of entrepreneurship and honours recently established businesses.

Picking up the award pays homage to our dedication, commitment and passion for providing true ‘customer service’.

Here are some amazing images captured from the evening by Shoot It Momma which really captivates the essence of the awards evening.

Family Small Business Of The Year 2023

15th December 2023

Family run basement pump business shortlisted for regional awards in the following category:

Family Small Business Of The Year 2023.

Paragon Pump Servicing, announced today that they were named the finalist of Family Small Business Of The Year 2023 in The Essex Small Business Awards 2023.

“This is an exciting time for Paragon Pump Servicing and being shortlisted as a finalist for Family Small Business Of The Year 2023 is a massive achievement, showcasing our commitment to our ‘personal’ approach to this industry.” Aaron White, Director.

About The Small Business Awards:

The Small Business Awards aim to reward, acknowledge, and inspire small businesses across the UK through our local awards programmes, we are the only national awards programme in the UK specifically geared around and for small and micro businesses and we are incredibly proud to be in our 7th year in Peterborough with Norfolk, Essex and Suffolk Launched new for 2023.

Media Contact:

Paragon Pump Servicing

Aaron White

Director

help@pumpservicinglondon.co.uk

020 8914 7915

Media Contact:

The Small Business Awards

Laura Steele

Founder

contact@thesmallbusinessawards.co.uk

Basement Pump Stations, don’t forget about them…

Basement pump stations are everywhere in London and Paragon Pump Servicing was recently contacted by a new client in Muswell Hill to service their basement pump station (something they had forgotten about doing for many years!).

We attended the basement pump service to find that one of the V3 pumps had failed and the chamber was heavily built up with leaves and sludge ingressing via the surface water ACO drain. We also found that the alarm float had become too brittle to pivot/activate and the battery in the alarm itself needed replacing as it was completely flat (meaning it would not sound in the event of a a power cut).

After agreement from the client, we set to work with carrying out all the necessary remedial actions to bring this basement pump station back into full working order… the pictures speak for themselves! A Service Agreement was set up for the client and moving forward they now won’t forget about their basement pump station anymore as we’re managing reminders for them.

Delta Membranes Pump Warranty

Being partnered with Delta Membranes allows us to offer an extended five year warranty on their pumps, providing they are serviced regularly by Paragon Pump Servicing and these conditions are met. On this job, we were able to offer the client with a five year warranty on their new pump!

Servicing London basement pumps

“If you have a London basement, did you know… you’ve almost definitely got basement pumps keeping it nice and dry?”

Yes, I did!

Well, use us to service them and get 25% off your 1st service! Book a service here and quote 25OFF.

Not having them serviced already? Your basement build guarantee and home insurance will almost definitely require it. In line with British Standards (81 02:2022), all basement pump stations should have a maintenance schedule.

No, I didn’t?

Call us and we’ll check for your FREE of charge! Contact us here.

Did you know they need to be serviced? Your basement build guarantee and home insurance will almost definitely require it. In line with British Standards (8 102:2022), all basement pump stations should have a maintenance schedule.

Pump system serviced by Paragon Pump Servicing - PPS AlertMaxx2 S1

The importance of commissioning a Delta basement pump station

Not having your basement pump station commissioned is like driving a brand new car off the forecourt without it having a pre-delivery inspection… you just wouldn’t do it. Below we explore the importance of commissioning a Delta Membranes basement pump station.

At Paragon, we carry out a fully comprehensive 15 point check on all Delta Membrane pump stations to ensure the installation has been carried out to meet the manufacturer’s recommendation and that it also meets our internal standards, before being signed off. We also ensure all relevant O&M’s are handed over, to form part of the homeowners manual.

The requirement for having commissioning carried out by a manufacturer’s approved agent is becoming more of a stringent requirement for the likes of building control and local councils. Most will now not sign off a project until they have received a certified commissioning certificate. At Paragon we issue a detailed report and PDF commissioning certificate including information on the Delta five year warranty and the terms of commissioning.

Using Paragon Pump Servicing to commission a Delta pump system enables you to take full advantage of their five year extended warranty on all new pumps!

If you’re a contractor, we provide a smooth client handover process ensuring that you’re covered when it comes to practical completion. We can write to your client advising them of the requirement for ongoing servicing and offer the exceptional customer care that sets us apart. You will also have a dedicated project manager to ensure the entire process is handled as smoothly as it can be!

Book a commissioning!

“Highly recommend Paragon Pump Servicing, Aaron is highly knowledgeable and very courteous. Thank you.” ⭐⭐⭐⭐⭐
– Ibrahim Mustafa –

Before

After

Pump Station Case Study | W13

Overview

Paragon Pump Servicing was called by a client in London, W13 where the main contracting company had left the property with nothing working or installed correctly. The owner had been pumping down both pump stations by hand with a pump they had to purchase from a builder’s merchant. The basement was supposed to be an investment for the client who planned to rent it out.

Report & Diagnosis

We attended an initial survey to access the work required. On attendance, the engineer was shown to the pump stations in the rear lightwell and they were both overflowing. After pumping them down with an overpump, it was soon evident that nothing had been installed/set up correctly and were both full of debris. The drainage was also blocked and the gullies were not draining away. The AlertMaxx2 high level alarms had only been partly installed (incorrectly wired) and had been left running on just the batteries. This was all fed back to the client whilst onsite and via the engineer’s digital report. A visit was booked by the Paragon Customer Care Team for the following week with all the necessary parts required to rectify the job.

Before

Pump stations on arrival — Ground and foul pump stations on arrival

Dual V3 condition on arrival — Ground and foul pump stations on arrival

Action & Rectification

Paragon attended the property, manned with the necessary parts and sufficient time booked to complete the work to get the basement pump stations fully functional, allowing the client to start using their newly created space.

The pump stations were both emptied again, all the internals removed and both chambers pit cleaned. Once clean, the equipment was re-installed and set up correctly. The alarms were then completely re-wired, initially on temporary supplies and then onto permanent when the electrician had corrected the RCBOs. The drainage team were also in attendance to unblock the rear lightwell gullies, make access and clear out the master bedroom lightwell drainage point and unblock the shower waste.

The client was left extremely happy that she had found Paragon and that everything was now working as it should have been from the start.

Paragon Pump Servicing, finding solutions to problems!